⚙ DEMO ENVIRONMENT — Fictional data only. Resets nightly. View as: Facility Partner Exit Demo

Help & User Manual

Step-by-step guides, troubleshooting, and quick references for every role on the Health Response Hub.

Facility User Guide

Reporting status, submitting requests, infrastructure assessments, document sharing. Built for clinics, FQHCs, pharmacies, and hospitals.

Partner Organization Guide

Claiming needs, posting resources, the 4W activity log, deployment status. For NGOs and response partners.

Coordinating Body Guide

Reading the operational picture, what is public vs. confidential, situational summaries. For ESF-8, NACHC, NAFC, ASTHO, and similar observers.

Troubleshooting

Login problems, browser issues, autofill failures, maps that will not load, file uploads that get rejected, and how to read error messages.

Quick Reference

One-page cheat sheets for each role. Print-friendly. Status codes, field definitions, what each button does.

Glossary

4W, SITREP, ESF-8, NPI, vetted partner, declaration of emergency, and the rest of the response-management vocabulary used on this site.

Training resources

Live walkthroughs and recorded sessions are available on request. HRA can run a 30-minute introduction call for your team, tailored to your role.

  • Facility onboarding - 25 minutes. Status reporting, request submission, infrastructure assessment.
  • Partner onboarding - 30 minutes. Claiming needs, the 4W flow, posting resources, document library.
  • Coordinating body briefing - 20 minutes. Reading the map, situational summaries, data confidentiality.
  • Admin handover - 60 minutes. Internal HRA staff only; covered separately.

Request a session at [email protected].

Still stuck? Email [email protected]. HRA staff respond within four hours during business hours, faster during a declared incident.
Page last updated May 14, 2026

The Health Response Hub works offline and can be installed like a native app on any phone, tablet, or computer — no app store required.

Install on your phone

iPhone / iPad: Open healthresponse.us in Safari → tap the Share button (box with arrow) → tap Add to Home Screen → tap Add. The Hub appears as an app icon.

Android: Open healthresponse.us in Chrome → tap the three-dot menu → tap Add to Home Screen or Install app. Chrome may also show a banner at the bottom.

Desktop (Chrome or Edge): Look for the install icon (+ in a circle) in the address bar → click it → click Install.

What works without internet
  • Any dashboard or page you have recently visited
  • The open needs list and request details
  • Your facility dashboard and active requests
  • Help pages and documents
Submitting forms when offline

If you submit a resource request, status update, or claim while offline, the Hub saves it automatically and uploads it the moment your connection returns — even if the app is closed. A red notification badge on the Help button and a purple bar at the bottom of the screen show how many items are waiting to sync.

Tips for field use
  • Load your dashboard before going into a low-connectivity area — it will stay available
  • The live map tiles may not load offline, but facility data you have viewed will
  • Log in before going offline — your session stays active for 24 hours
  • If a sync fails repeatedly, tap Try again on the offline page or reload when connected