Help & User Manual
Step-by-step guides, troubleshooting, and quick references for every role on the Health Response Hub. Click a topic below to expand it, or open the full page for printing or sharing.
Reporting status, submitting requests, infrastructure assessments, sharing documents. Built for clinics, FQHCs, free clinics, pharmacies, and hospitals.
- Report daily operational status
- Submit a resource request and track it
- Run infrastructure assessment
- Add or remove teammates
- Upload documents
Claiming open needs, posting resources, the 4W activity log, deployment status updates. For NGOs and response partners.
- Browse and filter open needs
- Claim a need through to verified delivery
- Post available resources and surge capacity
- 4W activity log
- Update deployment status
Reading the operational picture; public vs. confidential data; situational summaries. For ESF-8, NACHC, NAFC, ASTHO, similar observers.
- Reading the live operational map
- Public vs. partner vs. admin data
- Pulling a situational summary
- FEMA declarations and county impact
- Requesting an observer briefing
Login problems, browser issues, autofill failures, maps that will not load, rejected uploads, error messages.
- Forgot password / login reset
- Session timeout fixes
- Map tiles not loading
- Upload rejections
- Reading unexpected error pages
One-page cheat sheets for each role. Print-friendly. Status codes, field definitions, what each button does.
- Facility user cheat sheet
- Responding organization cheat sheet
- Facilitating body cheat sheet
- Status code reference
4W, SITREP, ESF-8, NPI, vetted partner, declaration of emergency, and the rest of the response vocabulary used on this site.
- Operational acronyms (ESF-8, NPI, EIN, FQHC, F&CC)
- Activity log fields (4W)
- Request and claim status codes
- Federal facilitation terms
Live walkthroughs and recorded sessions are available on request. HRA can run a 30-minute introduction call for your team, tailored to your role.
- Facility onboarding - 25 minutes. Status reporting, request submission, infrastructure assessment.
- Partner onboarding - 30 minutes. Claiming needs, the 4W flow, posting resources, document library.
- Facilitating body briefing - 20 minutes. Reading the map, situational summaries, data confidentiality.
- Admin handover - 60 minutes. Internal HRA staff only; covered separately.
Request a session at [email protected].
The Hub works on any phone or tablet, installs like an app without an app store, and keeps working when you lose your signal. Open the role guide for the field tips that match your job:
- Facility staff - offline + mobile
- Responding orgs - offline + mobile
- Facilitating bodies - offline + mobile
Install on your phone
- iPhone / iPad (Safari): Share button, Add to Home Screen, Add.
- Android (Chrome): three-dot menu, Install app or Add to Home Screen.
- Desktop (Chrome / Edge): install icon in the address bar, Install.
What works without internet
- Any dashboard or page you have recently visited
- The open-needs feed and request details you have opened
- Help pages and documents you have viewed
- Submitting forms - they queue and sync the moment your connection returns