⚙ DEMO ENVIRONMENT — Fictional data only. Resets nightly. View as: Facility Partner Exit Demo

Quick Reference

One-page cheat sheets per role. Print-friendly. Pin to a desk for quick lookups during a response.

Facility user cheat sheet

Daily during an incident
ActionHow
Report statusDashboard → Report Status. Re-report at each operational period.
Submit a needDashboard → Submit Request. Specify quantity, packaging, delivery window.
Track a requestMy Requests. Status pill = open / partly matched / fully matched / fulfilled / closed.
Upload a documentDocuments → Upload. Max 25 MB. PDF, Office, image, CSV.
Invite a teammateFacility → Team → Invite. Activation link expires in 7 days.
Status report fields
  • Fully Open - normal operations.
  • Open with Limitations - operating, but at least one capacity issue.
  • Closed - not seeing patients.
  • Unknown / Awaiting Assessment - cannot reach the site.
Request priorities
  • Life Safety - delay risks immediate harm. Use sparingly.
  • Urgent - within 24 hours.
  • Standard - within 72 hours.
  • Planning - for the next operational period or recovery phase.
Three rules of good requests
  1. Be specific. Quantity, units, packaging.
  2. Say if substitutes are acceptable.
  3. State delivery window and access constraints.
When stuck

Email [email protected]. Phone bridge details are in the incident banner during a declared response.

Partner organization cheat sheet

Daily during an incident
ActionHow
Set deployment statusDashboard pill (top right). Monitoring / Mobilizing / Deployed / Demobilizing / Recovery.
Browse needsOpen Needs. Filter by category, state, priority.
Claim a needView need → Claim. Enter quantity + delivery plan. State = Planned.
Mark in transitClaim detail → In Progress. Maps to in_transit.
Mark deliveredClaim detail → Completed. HRA verifies with the facility.
Post a resourceOur Resources → Add. Quantity, location, lead time, constraints.
Log activityAuto-logged on every claim and status change. Review at Activity Log.
Claim states (the 4W flow)
  • Planned - claimed, not yet moving.
  • In Progress - actively moving.
  • Completed - delivered. Awaiting HRA verification.
  • Verified - HRA confirmed delivery; parent request closes.
  • Withdrawn - claim cancelled before delivery; quantity returned to pool.
Partial claims

If a request asks for 500 and you can deliver 200, claim 200. Multiple partners can split a request. Request stays open for the balance.

Resource hygiene

Set a 2-week review reminder during steady state. Daily during active response. Stale listings hurt matching.

Coordinating body cheat sheet

Access tiers
TierWhat you seeWho it is for
PublicMap at /hub, situational summaries, aggregate countsAnyone
ObserverRegional rollups, partner deployment counts, partners-level documentsESF-8 desks, HCC duty officers
OperationalNamed facility status, named partner claimsState DOH, FEMA ESF-8 lead, NACHC during federal declaration
Where to look first
  1. Landing page - timestamped situational summary (10am/10pm ET).
  2. Public map - approved situational reports.
  3. Observer dashboard (tier 2+) - facility status counts, need volume, partner curve, incident timeline.
Sharing externally
  • Situational summary: shareable.
  • Public map markers: shareable.
  • Observer rollups: internal use.
  • Named facility / partner detail: never redistribute without HRA review.
Citation format

"Health Response Alliance, Health Response Hub, accessed [date]." Quote summary timestamp directly.

Status code reference

Facility operational status
  • Fully Open - normal operations.
  • Open with Limitations - operating with at least one constraint.
  • Closed - not seeing patients.
  • Unknown - status not yet reported or cannot reach facility.
Request states
  • Open - submitted, available to claim.
  • Partly Matched - some quantity claimed, balance still open.
  • Fully Matched - all quantity claimed, awaiting delivery.
  • Fulfilled - delivered and HRA-verified.
  • Closed - withdrawn or no longer needed.
Partner deployment
  • Monitoring
  • Mobilizing
  • Deployed
  • Demobilizing
  • Recovery
Organization vetting
  • Pending - registered, not yet reviewed.
  • Approved - vetted, full access.
  • Rejected - application denied; may re-apply.
  • Suspended - was approved, currently blocked. Reversible.
Still stuck? Email [email protected]. HRA staff respond within four hours during business hours, faster during a declared incident.
Page last updated May 14, 2026

The Health Response Hub works offline and can be installed like a native app on any phone, tablet, or computer — no app store required.

Install on your phone

iPhone / iPad: Open healthresponse.us in Safari → tap the Share button (box with arrow) → tap Add to Home Screen → tap Add. The Hub appears as an app icon.

Android: Open healthresponse.us in Chrome → tap the three-dot menu → tap Add to Home Screen or Install app. Chrome may also show a banner at the bottom.

Desktop (Chrome or Edge): Look for the install icon (+ in a circle) in the address bar → click it → click Install.

What works without internet
  • Any dashboard or page you have recently visited
  • The open needs list and request details
  • Your facility dashboard and active requests
  • Help pages and documents
Submitting forms when offline

If you submit a resource request, status update, or claim while offline, the Hub saves it automatically and uploads it the moment your connection returns — even if the app is closed. A red notification badge on the Help button and a purple bar at the bottom of the screen show how many items are waiting to sync.

Tips for field use
  • Load your dashboard before going into a low-connectivity area — it will stay available
  • The live map tiles may not load offline, but facility data you have viewed will
  • Log in before going offline — your session stays active for 24 hours
  • If a sync fails repeatedly, tap Try again on the offline page or reload when connected